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The Pet Larder - Terms & Conditions



You may place an order to purchase a product advertised for sale on the Site by following the onscreen prompts after clicking on the item you are interested in. All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason.


After submitting an order to us, you will be sent an order confirmation email with your order reference and details of the products you have ordered. Please note, this email is an acknowledgement and is not an acceptance of your order. You will also receive a payment acknowledgment email from Paypal.


We make every effort to ensure that items listed are in stock. However, if your order includes products which are not available from stock, we will contact you by email to ask how you wish to proceed. You will have the option to wait until the products are available from stock, or cancel your order.


Acceptance of your order and the formation of a contract between us will take place when we send you an email confirming that the products you have ordered are being despatched to you, unless we have notified you that we do not accept your order or you have already cancelled it in accordance with the provisions below (see Cancellations and Returns).


Prices and payment


All prices are in pounds (£) sterling, inclusive of VAT (VAT of 20.0% is included where applicable, your invoice will contain a complete VAT-breakdown), but exclusive of delivery charges. Delivery charges, where applicable, are clearly displayed when you view the items you have selected within your basket.


Delivery charges will be automatically calculated depending on price and delivery location and will be added to your order. Prices and delivery charges displayed are valid and effective only in the United Kingdom. Prices may change at any time prior to (but not after) acceptance of your order. We cannot accept your order until you have paid for it in full. Payment can be made by most major credit or debit cards through Paypal, by completing the relevant details on the checkout page.


By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.


In the unlikely event that the price of an item has been incorrectly advertised on the Site, we will contact you by email to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already confirmed despatch of your order, we will not be obliged to supply products at the incorrect price.


Description of products


We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of product until your order is accepted in accordance with our order acceptance policy (see section 'Ordering' above).




For orders placed Monday to Thursday, we endeavour to deliver within 72 hours. Orders placed on Friday will be delivered on the next working day unless the Saturday delivery option is selected, which is subject to a £15.00 surcharge.


Orders comprising of more than one item will be delivered in one delivery. If your order includes products which are not available from stock, we will contact you by email to ask how you wish to proceed. You will have the option to wait until the products are available from stock, or cancel your order.


Deliveries to mainland UK addresses only:


All deliveries are handled by Royal Mail and Yodel although an alternative courier may be used at our discretion. P&P charges can be calculated in the shopping basket prior to proceeding to the checkout based on your postcode. Charges depend on the final value of goods and the delivery location.


Deliveries to Scottish Islands:


These incur additional charges and take up to 3-5 days. Delivery charges can be calculated in the shopping basket prior to proceeding to the checkout based on your postcode.


Free P&P offers are not valid for the Scottish Islands.


Please note:


We do not deliver to Northern or Southern Ireland

Orders placed over weekends and bank holidays will be processed the next working day

We will deliver directly to the address specified in your order

The precise timing of a delivery cannot be specified

Deliveries will be made to your door. We are not responsible for any additional carrying or positioning of products ordered.


Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.


Postage & Packaging promotions


Whilst standard postage & packaging charges are applied to orders, there may be times when we run special P&P promotions.


Cancellations and returns


Except in relation to the products specified in the next paragraph, you may cancel your order (or any part of it) at any stage before the products are delivered to you, and up to 7 days afterwards. You may do so by notifying us (see How to Contact Us), giving us your full name, address and order reference. You do not need to give any reason for cancelling your order, but a brief explanation will help us improve the service we offer to customers in the future.


You may not cancel your order if you have taken any item out of its sealed packaging


If you cancel your order, any sum debited by us from your credit/debit card will be refunded in full.


Where you decide to cancel an order after we have despatched the products, you will be under a duty to return them to us, at your own risk and cost. All such products should be returned within 7 days of you cancelling your order (where you choose to cancel by notifying us) and, in any event, no later than 14 days after the products have been delivered to you. Until such time as they are returned, you must retain possession of the products and take reasonable care of them. You should return the products to us unused, as new (except to the extent reasonably necessary to examine them), in saleable condition and with the original product packaging. We advise that you take out enough postal/carriage insurance to cover the value of the contents and ensure you include your contact details and order number.


Our policy on cancellations and returns does not affect your legal rights.


Faulty products


If any product you purchase is damaged or faulty when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a product is faulty, you should notify us (see How to Contact Us) to arrange for the return of the product (the cost of postage of which we will refund). We regret that we are unable to accept back damaged goods.


Our policy on faulty products does not affect your legal rights.


Our liability


We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.


You are responsible for the use you make of the products you order. To the extent not prohibited by law, we accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).


Nothing in this section or elsewhere in our Terms & Conditions affects your statutory legal rights.


How to contact us


In thew first instance please contact us by emailing us at